The cause of a QuarkXPress crash depends on many factors, but in any case, you will not be able to scan GridTemplates or generate diaries until this problem is solved.

 

Solution

 

Use force quarkxpress shutdown from the tools menu and then, also from the tools menu, purge all quarkxpress preferences (purging preferences is the solution to QuarkXPress problems in 95% of the cases and, even in the extremely rare cases when it is not the solution, it does no harm).

 

Alternate solution

 

If the above does not work, contact technical support (but do try to purge preferences first, as described above; half of the tech support email we receive about QuarkXPress problems are solved by reminding the user to try to purge QuarkXPress preferences).

 

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Topic 172280, last updated on 14-Aug-2020